Your online OVO account

Step 1: Enter your email address

Click here then enter your email address and click Submit.

Step 2: Check your email

We'll send you a link to set up your password. Make sure you do it within 6 hours. And remember - our email might be hiding in your spam!

Step 3: Set your password

Follow the link in your email, create your password, and you're in!

If you haven't registered an email address on your energy account before, we'll ask you to confirm a few more details before you set your password.

Sign in whenever you like

That’s it. You’ve got access to your online account. It’s easy to use wherever you are, on your computer, laptop, tablet or smartphone.

Plus: you’re now all set up to log into the OVO Energy app using your email address and password.

To log into your online account for the first time, you’ll just need your email address. Once you’ve entered that, we’ll send a link to set your password. 

If you’ve already set up your account password, but you’ve lost it, click the link that says Reset my password on the login screen.

A few days after you’ve signed up to OVO, we’ll send you all your account details, including your account number. Your account number is made up of 7 digits. You’ll find it on any bills, letters, or emails you get from us, and in your online account.

On your account homepage, click Profile in the top right corner. You’ll be taken to a screen where you can see all your account information. Under the heading Your Account Details, click the button that says Edit Account Details. You’ll then be able to change your email.

On your account homepage, click Profile in the top right corner. You’ll be taken to a screen where you can see all your account information. Under the heading Your account details, click the button that says Edit account details. 

Then press the button that says Reset password. Type in your email address, and click Submit. We’ll then email you a link to change your password. If you can’t see it, double check all your folders – including your “spam”. It’s important to reset the password within 30 minutes, as the link will expire.

Unfortunately, you can’t change the address that your electricity and/or gas supply is linked to via your online account. If you need your bills and other letters sent to a different address, you’ll need to get in touch by calling us or emailing us.

You can email us at [email protected]. Our Bristol-based team are available to speak to Monday to Friday between 8am and 8pm, and on Saturdays between 9am and 5pm. Call 0330 303 5063 or our landline number 01179 303 100.

If your address is changing because you’re moving home, let us know by clicking on the Moving home tab. You’ll need to tell us what date you’re moving out, then we can take care of everything for you.

It’s easy to submit meter readings in your OVO Energy account. Once you’ve logged in, you should see a button that says Submit my meter reading on the bottom right of your homepage. You could also click Meter readings in the left hand navigation bar. Then follow the instructions on screen to submit your reading. 

For more help, read our complete guide to reading your gas and electricity meter.

Find out if you can get a refund by going to the Payments page, then scrolling down to where it says Refunds. Here, you’ll find a button to click that says Apply for a refund.

There are 3 situations where you can apply for a refund of the extra money in your account:

• You’re moving home
• You’re switching supplier
• You have a positive balance of over £25 in your account

Find out more about how your account balance works and when you can apply for a refund.

You can make changes to your Direct Debit by clicking Payments, then selecting the green button that says Adjust your Direct Debit. 

On the next screen, enter the amount you’d like to change your Direct Debit to. In the box, you’ll see the minimum payment suggested by OVO. 

You can choose to use the minimum payment, or enter something different. But remember, you can’t change your Direct Debit to less than the minimum payment. This is to make sure your balance will always cover your energy bills and protect you from building up a negative balance. 

Once you’ve finished, just click Save. 

This video shows the step-by-step process of changing your Direct Debit amount.

To view your bills and annual statements in your online OVO account, first, log in. Then, click on Billing history in the left hand navigation bar.

Find out more about how to read your bills and annual statements.

Absolutely! It’s easy to add other key people to your OVO account. This means you could add your partner or housemate. Or, if you need extra support, you could add your carer or other people who assist you.

There are 2 different ways to add people to your energy account:

• As a name – this is someone who can contact us and make decisions, but has no financial liability.
• Equal responsibility – this is someone who can contact us and make decisions, and has equal financial liability for any debts.

Who can I add to my OVO account?

Anyone who is a UK resident over 18 years of age. They don’t need to live at your address. If you want to share responsibility, you and the person who you'd like to share with will need to call us.

How to add someone to your account as a name

Adding someone to your account as just a name, with no financial responsibility, is easy. Just call or email us to give their details, including their date of birth. If you call, their name can be added instantly. If you email, it usually takes less than 3 working days.

They should be able to:

• Log into your online account
• Contact us about your energy account
• Give us meter readings

They shouldn’t be able to:

• Change your payment details
• Ask for a refund

How to add someone to your account with equal responsibility

This is a bit more complex, as the person will assume equal responsibility for any debts you might build up. We can’t sort this out by email – whoever you’d like to share your account with will need to call  us.

You’ll both need to be on the call, unless you’ve already added the person as a name previously. Our friendly team will then talk you both through the process, and get everything set up for you.

Our Bristol-based team are available Monday to Friday between 8am and 8pm, and on Saturdays between 9am and 5pm.

Just call 0330 303 5063 or our landline number 01179 303 100.

Important to know: if you choose to give someone equal responsibility, they’ll be able to do everything you can in your OVO account.