1. Check any documents
Your letting agent, landlord or the previous owner may have provided paperwork with energy supplier details. They could also be in your conveyancing solicitor’s legal pack.

2. Look for energy statements
Check through any paperwork for energy bills or statements that may tell you who the current supplier is.

3. Ask the letting agent or landlord
They might have records of who supplies energy to the property.

4. Check the meter
If your property has prepayment meters, look for a brand name on the meters or on the electricity meter key or gas meter card.

5. Use external services
For gas, you can use Find My Supplier or call them at 0870 608 1524. For electricity, contact your Distribution Network Operator (DNO). You can find them on Who’s my energy supplier or network operator? or by calling your DNO directly.

You currently can’t take your existing OVO tariff with you. But you can take OVO with you to your new home and choose a new tariff. Here’s what to do:

1. Log in to your account and tell us when you’re moving. Your existing OVO tariff will end on your move out date.
2. Tell us when you’re moving, so OVO can supply your new home. Your new tariff will start when you move in.

If OVO already supplies your new property you’ll still need to cancel your existing tariff and set up a new one for your new address.

Your energy supply should be active when you move in, even if it’s a new build. Here’s what you need to know to move:

1. Check the supply and meters
If the property has a PAYG (Pay As You Go) meter, make sure there’s enough credit available. Otherwise, the energy supply should be ready to use.

2. Set up utilities immediately
Once you’re financially responsible for the property (typically on the day you complete the purchase), set up your utilities as soon as possible.

3. Get information from the previous owner or builder
They should have left documents identifying the current energy supplier. You can decide whether to stay with this provider or switch once you've set up an account.

4. Take a meter reading
Ensure the previous owner has submitted a final reading or you may be billed for their energy use. If not, contact the existing supplier with a meter reading right away.

5. Planning to switch?
Even if you switch suppliers, inform the current provider of your move-in date to start the billing on the correct date.

According to Ofgem, the energy regulator, if you’re directly responsible for your own energy bills, you’re entitled to switch to a new energy company whenever you want.

Your landlord or letting agent can’t stop you unless they have a very good reason. Even if they’ve included a ‘preferred supplier’ clause in your lease or rental agreement, they can’t enforce it.

You don’t need to stay with the provider they’ve chosen. The only time when a landlord can insist on an energy supplier is if they (the landlord) are directly responsible for paying the energy bills. For example, if they:

• Have included energy costs in your rent or charges.
• Pay the energy bills and collect the money from you later.
• Are responsible for paying the bills and keeping the property on supply between tenancies.

Find our more about your rights as a tenant.

We’ll email you as soon as we’re ready for your first meter readings. Once you’ve received our email, you need to send us your readings in your online account. Your readings are important because we can match them against the closing readings from the previous owner or tenant to make sure you don’t pay for any of their energy. Find out more.

If you’re an OVO customer, just log into your account to let us know you’re moving. We’ll need you to tell us the exact moving date nd give us your final readings on the day. We’ll then create a final bill for you.

If you’re a homeowner, you should also contact other utility companies, such as water, phone line, broadband, cable or satellite TV etc. They’ll need to know your moving date, and they’ll probably ask for details of the new owner or tenant.

If you’re a tenant, you only need to contact utilities if you’re responsible for the bills. For example, if your landlord pays the water rates, you don’t need to contact the water company.

More useful info about moving home.

The process for changing the name on the contract depends on the reason why you want to change it.

If you’re leaving a rented home and one of the other tenants wants to take over the OVO contract, they can call us on 0330 303 5063 – or you can let us know in your account. Click on ‘Moving home’ in ‘My profile’ and follow the prompts. We’ll need various details, including the date they want to take over the contract, their name and date of birth, and their email address – you’ll find a full list here.

If you’re taking over the lease at a rented home where we supply the energy, call us on 0330 303 5063 or ask the current account holder to let us know in your account. We’ll need to know the full address and postcode, plus various other details listed here.

If you’ve separated from a partner and you’re leaving home, you need to update us if you want someone else to take over the bills. Click on ‘ Moving home’ in ‘My profile’ and follow the prompts. You can only do this if you’re the named OVO account holder.

Visit the PayPoint website and type in the postcode of your new home. The OVO website has more information about moving home as a PAYG customer.