We'll sort your emergency
Your first boiler, electrics or plumbing repair is on us.1
We'll take care of your first emergency repair for free1 - normally £79 - whether you get your energy from OVO or not.
OVO customers, the offer is open to you anytime you sign up for Complete cover, from £24 a month. If you don't get your energy from us, you can still get this offer if you sign up between 18 October 2024 and 20 March 2025.
Offers for Beyond customers may vary.
How it works
1. No cover? No problem
Fixing an unexpected hot water, heating or electric problem can be expensive. Complete cover means you can get an emergency repair while keeping costs down.
2. Get the emergency sorted
Our trained engineers will come and fix the fault. Remember, your first repair, worth £79, is free1 whether you’re an OVO customer or not. If you’re not – you sign up between 18 October 2024 and 20 March 2025 to get the offer.
3. Ongoing protection
Once you've signed up, you'll then be covered by our Complete cover, 24/7 from £24 a month.2 If anything does go wrong, you can rely on our nationwide network of engineers.
Here's what's included
Get on-demand emergency repairs and all the protection of our Complete cover, from £24 a month.
Emergency repairs
Get that first emergency out of the way for free1 – whether you get your energy from OVO or not. If you’re not an OVO customer, sign up between 18 October 2024 and 20 March 2025.
What you'll get:
- An engineer will come and repair your issue (exclusions apply).
- We’ll sort out faulty boilers, heating, electrics, internal drains, and plumbing
- If you book a repair online before 1pm, we'll aim to send someone over the same day
Emergency repairs
Get that first emergency out of the way for free1 – whether you get your energy from OVO or not. If you’re not an OVO customer, sign up between 18 October 2024 and 20 March 2025.
What you'll get:
- An engineer will come and repair your issue (exclusions apply).
- We’ll sort out faulty boilers, heating, electrics, internal drains, and plumbing
- If you book a repair online before 1pm, we'll aim to send someone over the same day
Complete cover
Alongside emergency repairs, you get our ultimate cover to keep your boiler, electrics and plumbing ticking along nicely. The plan includes:
- Boiler and central heating cover
- Annual boiler service
- Plumbing and electrics cover
- Boiler replacement cover3
- Gas and water-supply-pipe cover
- Internal and external drains cover
- Taps and toilets cover
- A special priority helpline
Complete cover
Alongside emergency repairs, you get our ultimate cover to keep your boiler, electrics and plumbing ticking along nicely. The plan includes:
- Boiler and central heating cover
- Annual boiler service
- Plumbing and electrics cover
- Boiler replacement cover3
- Gas and water-supply-pipe cover
- Internal and external drains cover
- Taps and toilets cover
- A special priority helpline
Repair and cover
Book a repair in minutes with our Complete plan.1 You’ll also get:
- An annual home boiler service
- Access to a network of Gas Safe engineers
- 24/7 emergency helpline
Repair and cover
Book a repair in minutes with our Complete plan.1 You’ll also get:
- An annual home boiler service
- Access to a network of Gas Safe engineers
- 24/7 emergency helpline
What people say about OVO Energy
Rated 4.5 stars by more than 193231 customers
The lady made everything simple straightforward and happened as she said it would.
December 20, 2024
The telephone operator was very efficient and very professional. He dealt with my problem very quickly.
December 20, 2024
Very helpful person, Even the AI chatbot quickly put me through to a real person.
December 20, 2024
Help with your boiler
Taking care of your boiler
From resetting to repressurising your boiler, we can help.
Go to boiler help hubCommon boiler problems
Boiler on the blink? Try one of our quick fixes before calling an engineer.
Go to boiler guideAnnual boiler service
If you don't need cover, you can keep your boiler serviced for just £7 a month.
Go to annual boiler serviceImportant to know
1 New customers only, and not available for existing CORGI HomePlan and OVO Energy boiler cover customers. To be eligible for this offer, you must meet the boiler cover eligibility criteria set out during sign up. Offer expires 20/03/2025.
2 No claims can be made in the first 30 days.
3 If your boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay up to £2,500 for the boiler replacement. If your boiler is 7 years old or more, but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay a contribution of £400 towards the boiler replacement. Check out our full terms and conditions for more info.