Home emergency? Get your first repair free.
When you take out Home Recover
Got a boiler, electrics, or plumbing emergency? Book your first repair free – normally £79 – and we’ll be there to fix things. We’ll then protect your boiler and heating system, electrics, plumbing, and internal drains.
To get all this, sign up for our Complete cover. It’s half price for 6 months until 20 March 2025. You’ll pay from £12 a month for 6 months, then from £24 a month for the next 6 months.1
Offers for Beyond customers may vary.
How it works
1. No cover? No problem
Fixing an unexpected hot water, heating or electric problem can be expensive. Complete cover means you can get an emergency repair while keeping costs down.
2. Get the emergency sorted
Our trained engineers will come and fix the fault. Remember, your first repair, worth £79, is free1 whether you’re an OVO customer or not. If you’re not – you sign up between 18 October 2024 and 20 March 2025 to get the offer.
3. Ongoing protection
Once you've signed up, you'll then be covered by our Complete cover, 24/7 from £24 a month. Get 6 months half price when you sign up by 20/03/2025.2 If anything does go wrong, you can rely on our nationwide network of engineers.
Here's what's included
Get on-demand emergency repairs and all the protection of our Complete cover, from £24 a month. Get 6 months half price until 20/03/2025.2
Emergency repairs
Get that first emergency out of the way for free1 – whether you get your energy from OVO or not. If you’re not an OVO customer, sign up between 18 October 2024 and 20 March 2025.
What you'll get:
- An engineer will come and repair your issue (exclusions apply).
- We’ll sort out faulty boilers, heating, electrics, internal drains, and plumbing
- If you book a repair online before 1pm, we'll aim to send someone over the same day
Emergency repairs
Get that first emergency out of the way for free1 – whether you get your energy from OVO or not. If you’re not an OVO customer, sign up between 18 October 2024 and 20 March 2025.
What you'll get:
- An engineer will come and repair your issue (exclusions apply).
- We’ll sort out faulty boilers, heating, electrics, internal drains, and plumbing
- If you book a repair online before 1pm, we'll aim to send someone over the same day
Complete cover
Alongside emergency repairs, you get our ultimate cover to keep your boiler, electrics and plumbing ticking along nicely. Get 6 months half price until 20/03/2025.2
The plan includes:
- Boiler and central heating cover
- Annual boiler service
- Plumbing and electrics cover
- Boiler replacement cover3
- Gas and water-supply-pipe cover
- Internal and external drains cover
- Taps and toilets cover
- A special priority helpline
Complete cover
Alongside emergency repairs, you get our ultimate cover to keep your boiler, electrics and plumbing ticking along nicely. Get 6 months half price until 20/03/2025.2
The plan includes:
- Boiler and central heating cover
- Annual boiler service
- Plumbing and electrics cover
- Boiler replacement cover3
- Gas and water-supply-pipe cover
- Internal and external drains cover
- Taps and toilets cover
- A special priority helpline
Repair and cover
Book a repair in minutes with our Complete plan.1 You’ll also get:
- An annual home boiler service
- Access to a network of Gas Safe engineers
- 24/7 emergency helpline
Repair and cover
Book a repair in minutes with our Complete plan.1 You’ll also get:
- An annual home boiler service
- Access to a network of Gas Safe engineers
- 24/7 emergency helpline
What people say about OVO Energy
Rated 4.5 stars by more than 196759 customers
Jamie was reassuring and wasted little time in finding the correct information to answer my enquiry.
January 20, 2025
customer service was great. Tj was exceedingly kind and professional. Well done.
January 19, 2025
Fantastic service advisor she couldn't have been more helpful.
January 19, 2025
Help with your boiler
Taking care of your boiler
From resetting to repressurising your boiler, we can help.
Go to boiler help hubCommon boiler problems
Boiler on the blink? Try one of our quick fixes before calling an engineer.
Go to boiler guideAnnual boiler service
If you don't need cover, you can keep your boiler serviced for just £7 a month.
Go to annual boiler serviceImportant to know
1 New customers only, and not available for existing CORGI HomePlan and OVO Energy boiler cover customers. To be eligible for this offer, you must meet the boiler cover eligibility criteria set out during sign up. Offer expires 20/03/2025.
2 No claims can be made in the first 30 days. Offer not available on all products or for existing CORGI HomePlan and OVO boiler cover customers. To be eligible for this offer you must meet the boiler cover eligibility criteria set out during sign up. Offer expires 20/03/2025.
3 If your boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay up to £2,500 for the boiler replacement. If your boiler is 7 years old or more, but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay a contribution of £400 towards the boiler replacement. Check out our full terms and conditions for more info.