OVO's Extra Support
OVO Extra Support is here to help our customers who need some additional help to manage and pay for their energy. Whether you've had a change in your circumstances or an ongoing need, we are here to help wherever we can.
Am I eligible?
If you think you’ll struggle to pay your bills and you’re an OVO or Boost customer, then you might be eligible. It doesn’t take long to apply for support and you’ll get your answer right away.
When you apply for support, things like household income, any disposable income, and medical needs will be taken into account – to help prioritise those who need help most.
We won’t be able to offer everything to everyone – but we’re hoping to help as many people as possible. Our specialist teams will be available to speak to any of our customers who are worried about energy costs.
Energy Saving Support
From free home efficiency kits, to heated throws, we can help to give you tailored advice and support as well as funding options to help reduce your energy costs ongoing.
Find out if you're eligible.Direct Financial Support
Eligible customers may qualify for direct financial support towards their energy bill or to support existing energy debt and specialist debt and benefits advice to maximise your income.
Apply now to see if you qualifyPayment Support
If you are struggling to pay for energy we can provide options to support, from Direct Debit reductions, emergency credit top ups and debt repayment support, to flexible, extended repayment plans to find a way that can work for you.
View payment supportPriority Services
Let us know if you have any additional needs or circumstances that may impact how you manage your energy. We can add you to our Priority Service Register (PSR) to help make your life easier with our specialist service support options.
Apply nowEnergy efficiency upgrades
If you’re eligible, you could get a wide range of energy-saving measures installed through ECO4 – from loft insulation to a new boiler, or even high-end tech like heat pumps. You could get a whole package installed, all for free.
View upgradesWarm Home Discount
The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with energy costs.
Find out if you qualifyGet additional support
Direct Debit
Our payment support tool can help you work out the right payment plan for you. It lets you reduce your Direct Debit payments by up to 15%, to help make energy costs more manageable.
Pay On Demand
If you pay for your energy after getting a bill, you’ve got the option of setting up an affordable payment plan. This spreads your energy costs over time.
Payment plans have been extended to now last up to 3 years, if needed.
Pay As You Go
We’re keeping emergency credit at the increased amount of £15. For anyone who is new to Pay As You Go, we’ll check in with you regularly to help make sure your energy costs are affordable for you.
Further information and support
Financial support
We can share the help that’s available from us, and make sure you’re getting any government support you’re entitled to. We’ve helped thousands of people in similar situations, and we can support you too.
Get in touchVisit our Help Centre
We have a wide range of helpful articles on our Help Centre. Find information about extra financial support. Find out about payment plans, government schemes like Warm Home Discount, and more.
Visit the Help CentreAsk our community
Get first-hand experience and advice from our community on OVO's Forum. Explore helpful forums on financial support and ask your questions to our community.
Go to OVO's ForumAdditional Support
National Support Network’s “Support Hub” is a free online portal that helps you find and connect with support services and resources for any problem, any time. Find helplines, apps and support groups, all in one place.
Find additional support