Our charges list
There are times when you might be charged extra fees, such as a one-off fee for extra work. Here are the details of all the charges.
Read our full terms and conditions.
| Charge reference | Amount |
|---|---|
| Fraudulent or erroneous payment made to account | Up to £25 per fraudulent or erroneous transaction, to cover the cost we’ve incurred in bank charges |
| Meter accuracy testing | Electricity single phase: £198 Electricity three phase: (including change of meter) - £432 Gas: £198 |
| Changing the position of your meter | Electricity single phase: £166 Electricity three phase: (including change of meter) - £432 Gas: upto £192 |
| Disconnection or reconnection of your supply | De-energise electricity: £118 Remove electricity single phase: £141 Remove electricity poly phase: £199 Install electricity single phase: £141 Install electricity three phase: £432 Remove gas: £141 Install gas: £141 |
| Late payment of overdue energy bill | Fee: £15 |
| Site welfare visit for debt collection purposes | Site visit fee: £36 |
| Planning of rights of entry warrant for non payment of energy bills | Planning fee: £50 |
| Execution of rights of entry warrant including installation of prepayment meters for non payment of energy bills | Attendance fee: £100 |
| Suspension, permanent disconnection and reconnection of the supply for theft of energy | Minimum fee: £150 (Additional fees may apply depending on circumstances and previous offences) |
| Energy usage billed as a result of theft of energy | Based on historical energy usage and period of theft |
| Legal fees if we choose to take this action to recover unpaid energy bills | Costs associated with legal action will vary depending on the value of any claim brought against you |
| Greener electricity | £8 per month |
| Exit fee | Your contract will tell you if an exit fee applies and the amount if applicable |
| Paper communications | £1.50 per month (£18 per year) |