Our charges list
There are times when you might be charged extra fees, such as a one-off fee for extra work. At other times, you might be entitled to a reward. Here are the details of all the charges.
Read our full terms and conditions.
| Charge reference | Amount |
|---|---|
| Fraudulent or erroneous payment made to account | Up to £25 per fraudulent or erroneous transaction, to cover the cost we’ve incurred in bank charges |
| Meter accuracy testing | Electricity single phase: £149 Electricity three phase: £325 Gas: £157 |
| Changing the position of your meter | Electricity single phase: £125 Electricity three phase: £325 Gas: £157 Additional Distribution Network Operator or gas network charges may also apply on an individual basis |
| Disconnection or reconnection of your supply | De-energise electricity: £106 Remove electricity single phase: £106 Remove electricity three phase: £325 Install electricity single phase: £106 Install electricity three phase: £325 Remove gas: £106 Install gas: £106 Additional Distribution Network Operator or gas network charges may also apply on an individual basis These fixed costs don’t apply in relation to theft of energy |
| Late payment of overdue energy bill | Fee: £15 |
| Site welfare visit for debt collection purposes | Site visit fee: £36 |
| Planning of rights of entry warrant for non payment of energy bills | Planning fee: £50 |
| Execution of rights of entry warrant including installation of prepayment meters for non payment of energy bills | Attendance fee: £100 |
| Suspension, permanent disconnection and reconnection of the supply for theft of energy | Minimum fee: £150 (Additional fees may apply depending on circumstances and previous offences) |
| Energy usage billed as a result of theft of energy | Based on historical energy usage and period of theft |
| Legal fees if we choose to take this action to recover unpaid energy bills | Costs associated with legal action will vary depending on the value of any claim brought against you. |
| Self Service Reward | £7.50 per fuel every calendar quarter, totalling up to £30 per year per fuel |
| Green electricity amount | £5 per month |
| Green gas amount | £5 per month |
| Termination fee | £30 per fuel |
| Paper communications | £1.50 per month (£18 per year) |
| Interest rewards maximum credit balance | £1,000 |
| Interest rewards yearly rate | 3% in year 1 4% in year 2 5% in year 3 and beyond |