Can I get a smart meter?
Most OVO customers are eligible for a smart meter – whether you pay monthly or Pay As You Go. But things like your property type and current meter setup might affect your ability to get one. You can check below to find out if you could get one. If you can, book an installation at no extra cost and make it easier to manage your energy use.
Your eligibility questions answered
Yes, you’ll need to join us first. Once you’re a customer, you can book a smart meter appointment and could unlock a range of handy money-saving offers.
No problem. Even in areas with poor mobile reception, a SMETS2 smart meter should still work in your home.
It communicates via a separate, secure national Wide Area Network (WAN) using mobile-phone or radio masts, depending on your location. If you live in northern areas of the UK, your smart meter uses long-range radio technology, while in central and southern areas, it uses cellular and wireless mesh technology.
Yes, as long as you’re the one paying the bills. It’s a good idea to let your landlord know before going ahead with installation. See our renter’s guide to smart meters for more information.
Most homes can use a Single Band Communications Hub (SBCH) to connect everything. But if your gas meter is further away or your walls are thick, we can provide extra tech like Dual Band Hubs or an Alt HAN device. These can usually help your gas and electricity meters to communicate smoothly, even in bigger buildings.
Yes, we’ve been replacing 3-phase meters with smart meters for some time.
In most cases, yes. Log in to your account and make a booking to check if your area is eligible.
Yes, they’ll work together. And, if OVO supply your energy and you bought your solar panels and a battery from us, you could be eligible for our exclusive Smart Export Guarantee (SEG) tariff.
Sign up to one of our SEG tariffs once you’ve got your smart meter, and we’ll buy the electricity you export at our great anytime rate of up to 20p per kWH (correct at 1 October 2024). Terms and eligibility apply. Excludes FiT customers.
Our engineer will need clear access to your current meters. So, any obstacles will have to be removed before your appointment. If your meters are in a locked room or cupboard, be sure to have keys ready on the day.
When our engineers come to install smart meters, they can only exchange meters and not move them. If you do need to move your existing meter(s), you can speak to your local Distribution Network Operator (DNO) or the National Grid.
Smart meters are designed to replace your existing meter. They should simply slot in.
Typically, the dimensions of the smart meters we install are:
SMETS2 electricity meter
Width 127mm Height 160mm Diameter 65mm
SMETS2 gas meter
Width 235mm Height 262mm Diameter 167mm
Existing OVO customer?
If you’re an OVO energy customer, find out if you can get a smart meter by logging in and booking an appointment.
If you’re an OVO energy customer, find out if you can get a smart meter by logging in and booking an appointment.
Not with OVO yet?
Become an OVO customer and see if we could help you cut your energy bills – and our collective carbon footprint. Click below to join and start saving today.
Become an OVO customer and see if we could help you cut your energy bills – and our collective carbon footprint. Click below to join and start saving today.
Learn more about smart meter installation
We aim to make your installation hassle-free – and it’s at no extra cost to you.