Frequently Asked Questions for OVO Beyond
We’ve made some major upgrades to our app, making it easier than ever for you to manage your energy and go greener. We’ve simplified navigation, refreshed the design, and added a new range of features that we think you’ll like.
We’re constantly listening to customer feedback, to see how we can improve. That’s why we’ve made it easier than ever to manage your energy all in one place. We’ve also added more benefits that help customers save on energy bills today and bank rewards for a greener tomorrow.
Yes, everything you know and love in the OVO app is still there.
Beyond is the planet’s first ever Energy Savings Account.
Get tailored insights, rewards and discounts to help save on more than energy, every day.
And by continuing to be part of Beyond, you’ll bank solar panels, EV miles and low carbon heating credit every year - safely stored for when you’re ready to use them.
If you want to cancel any product or service related to Beyond, please contact us at our customer help centre.
With Beyond, you can expect to find a range of ways to start saving today, as well as saving for a greener future.
From tailored insights, to exclusive discounts on green tech, Beyond can help you save up to £1,500.
From the moment you join Beyond, you’ll also start banking rewards for the future, starting with over 2,000 free EV miles.
To see what’s on offer, visit the ‘Shop’ tab of the OVO app today.
If something’s not quite right with one of our Beyond products, you can contact us on [email protected].
Our Energy Expert visits provide a full home assessment and a tailored report on your home. With advice and actions to help you make your home greener – and save on your energy bills.
We offer all customers the equivalent of 2,000 free miles as a one-off bill credit after installing an EV charger with OVO.
On your bill, you'll find a line item labelled 'OVO Beyond - EV Charger Credit,' detailing the credit of 2000 EV miles.
The EV Charger bill credit will show on your bill 30 days after purchase.
If the bill credit doesn’t appear, or you have any questions on the bill credit, please email [email protected].
The bill section of the OVO app is more visible than ever, so you can see when your next payment is due, and the amount you’ll need to pay
The new and improved usage section of the OVO app now includes the ability to compare your energy use to similar OVO customer homes. This can be seen in kWh, or £ comparison.
When you join Beyond, you’ll be asked a number of questions about your home. This allows us to compare your home and energy use based on location, property type, number of bedrooms, heating type, whether you have an EV and more.
There’s a number of ways you can save money through Beyond. From taking part in our Power Move challenges, to getting an expert energy assessment of your home, Beyond makes it easy to see the first step towards a greener future, and where to go next.
Joining Beyond is free. There are certain products and services that can be purchased via Beyond, but these are optional, and are discounted for Beyond customers.
Smart meters show the energy your home’s using in real time. Beyond uses smart meter data to show you how much your home’s using, and where it’s using the most energy. We can even show you which devices and appliances in your home are using the most energy, allowing you to have better control.
If you don’t have a smart meter and would like one, we’ll install one for you for no charge. Find out more here.
Beyond will automatically be added to your OVO app if you have a smart meter, and pay via direct debit.
If you are experiencing issues,have queries about Beyond or need any support, you can contact us via email at [email protected].
If you have any questions or queries about our Energy Expert offering, you can email [email protected], or give us a call on 0333 034 1562.
Beyond is currently not available for pay as you go customers.
Unfortunately, having a working smart meter is a requirement to access Beyond.
You can reschedule or cancel your appointment by emailing us at [email protected].
The schedules for our Energy Experts are updated every Monday. If there is no availability when you go to book, you can also email us on [email protected].
If your smart meter isn’t working, we’ll get someone out to help you ASAP. To report a fault, you can call us on 0330 303 5063 or contact us online here.
As long as you pay by Direct Debit, and have a smart meter, you'll be able to get Beyond on any of our plans.
To get Beyond, you’ll need to have a working smart meter, and pay via Direct Debit.