Pay As You GoPayments and topping up

How to top up your Pay As You Go meter?

With a Pay As You Go meter, you pay for your energy in advance by topping up. Exactly how you top up depends on the meter(s) you have.

Topping up a smart meter

You can top up in the OVO Energy Top-up app or online, as well as in person at selected shops. If you have a smart Pay As You Go meter, check out our smart meter topping up guide.

Topping up a traditional meter

You can top up in person at selected shops with a top-up card or key. If you have a traditional Pay As You Go meter, check out our traditional meter topping up guide.

When to top up

Keep an eye on your meter balance, as you'll need to top up when your balance is running low. Important: you could lose power if you don’t add credit before your balance reaches £0. If you can’t top up, each meter has emergency credit to keep you going until you can. Any emergency credit used will be repaid in full from your next top-up.

If you can’t afford to top up

If your emergency credit runs out and you can’t afford to top up, please contact us. Just click the green chat icon at the bottom right of your screen or call us on 0330 175 9669  we’re here to help.

Explore our meter guides

Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues. 

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum

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Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.