Topping up your smart Pay As You Go meter
There are 4 ways to top up your smart Pay As You Go meter(s). Remember, if you have an electricity and gas smart meter, you’ll need to add credit to them separately.
Option 1: in the OVO Energy Top-up app
You can top up anytime using your smartphone. Just download the OVO Energy Top-up app from the Apple App Store or Google Play.
To use the app, you’ll need your top-up card number(s) ready. That’s the 19-digit number found on the electricity and/or gas card(s) that we sent you.
Features of the app:
Securely store top-up card number(s) and payment details for faster top-ups
Top up any amount between £1 and £200
Set up recurring payments
Track all top-ups and view receipts
Store a top-up barcode to use in-store
Option 2: in person
You can also top up at any PayPoint, Payzone shop, or Post Office. Bring your top-up card(s) or the barcode(s) saved in your OVO Energy Top-up app to pay over the counter.
Find your nearest:
PayPoint or call 0330 400 0000
Payzone shop or call 01606 566 566
Option 3: top up online
You can also top up online with a payment card or bank details.
Option 4: over the phone
You can also top up over the phone. Just give us a call on 0330 175 9669 and select option “1”.
After you’ve topped up
It might take up to 40 minutes for the credit to show on your meter. If the signal in your home is ever too low to pick up your credit, you can add the credit yourself. You’ll need the 20-digit Unique Transaction Reference Number (UTRN), also known as the “VEND” code, found on your payment receipt. For instructions, see our step-by-step video guides and find your meter type.
Explore our meter guides
Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues.
