A top-up can take up to 40 minutes to show on your smart meter(s). If the signal in your home is ever too low to pick up your credit, you can add it yourself.
To do this, you’ll need the 20-digit Unique Transaction Reference Number (UTRN), also known as the “VEND” code, on your payment receipt(s).
Here are step-by-step video guides, depending on your meter:
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
Can’t find an answer? Try asking our helpful OVO community.