How can I check my debt and my repayment rate on my traditional meter?
If you’re repaying a debt through your traditional meter, you can check the remaining amount and your repayment rate on the meter itself. The repayment rate is the amount you’re paying back each week.
To find out how, follow the steps below. If you have a smart meter instead, follow these steps.
If you have an electricity meter
Insert your key into the meter and press the blue button. Then scroll through to the correct option on the meter screen, shown below:
| Meter screen display | What it means |
|---|---|
| R or 7 | The amount of emergency credit available on your meter. |
| S | Your total debt remaining. |
| T | The amount of debt you’ve agreed to pay back each week. |
If you have a gas meter
To check your remaining debt and repayment rate, insert your card into the meter and press the blue button. Then scroll through to the correct option on the meter screen:
| Meter screen display | What it means |
|---|---|
| 00 | The amount you last topped-up. |
| 01 | The amount of money that was taken from your last top-up to pay towards your debt. |
| 02 | The amount that was taken from your last top-up to pay back any emergency credit used. |
| 03 | The amount of money from your last top-up that went on to your meter as credit for you to use. |
| 09 | Your tariff’s price per unit. |
| 10 | Your tariff’s price per unit. |
| 25 | The minimum weekly repayment towards the amount you owe us. |
| 26 | The maximum weekly repayment towards the amount you owe us |
| 27 | The total amount you owe us that you’re paying back through the meter. |
Explore our meter guides
Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues.
