How can I check my debt and my repayment rate on my smart meter?
If you’re repaying a debt through your smart meter, you can check the remaining amount and your repayment rate on the meter itself. The repayment rate is the amount you’re paying back each day. To find out how to do this, follow the steps for your type of smart meter below. If you have a traditional meter instead, follow these steps.
Important: if your repayment rate isn’t affordable, please get in touch. We can work out a repayment plan that works for you. Click the green chat icon at the bottom right of this webpage to speak to us, or call us on 0330 175 9669. We’re here Monday to Friday, 8am to 8pm, and 9am to 5pm on weekends.
Using your In Home Display
You can check your remaining debt balance or your repayment rate on your In Home Display (IHD).
Press the menu button and use the arrows to scroll through the menu until you see “debt”.
Then select “OK” on the type of energy you have, either gas or electricity, and you’ll see information about your debt and repayment rate.
To discover out how to check the remaining debt balance and repayment rate on your smart meter, scroll down to find your type of meter:
Landis and Gyr smart electricity meter:
Press button “A” for the main menu.
Press and hold button “A” to access “Credit”.
Once again, press button “A” to scroll through the menu until you see the option “Debt Remaining”. This is your remaining debt amount.
Landis and Gyr smart gas meter:
Press button “A” for the main menu.
Press again and hold to access the “Prepayment” menu.
Press button “A” to scroll through the “Prepayment” menu until you reach the option “Debt Recovery”. This is what you’re repaying daily.
Continue pressing button “A” until you see “Debt Remaining”. This is your remaining debt amount.
EDMI smart electricity meter:
Press and hold the “OK” button for the main menu.
Press and hold the “OK” button to access the “Prepayment” menu.
Press “OK” to scroll until you reach “Prepay Debt”. This is what you’re repaying daily.
Press and hold the “OK” button to scroll through until you reach “Debts Total”.
Press and hold the “OK” button to view “Total Debt”. This is your remaining debt amount.
EDMI smart gas meter:
Press the “OK” button for the main menu.
Press the “OK” button to access the “Prepayment” menu.
Press the button “A” for the “Debts” option.
Press the arrow button until you reach “Total debt”.
Press the “OK” button to enter this menu.
Press the arrow button to see “Debt”. This is your remaining debt amount.
Aclara Smart electricity meter:
Press button “B” until you see “Available credit”.
Press Button “A” until you see “Time-based debt”
Use button “A” to scroll through until “Time based debt 1” is displayed. This is your debt amount.
Press button “A” again to see “Recovery rate 1”. This is the amount that you’re repaying daily.
Aclara Smart gas meter:
Press the right-hand button on the meter for the main menu.
Use the centre button to scroll to “Prepayment” and press the right button to see the options underneath.
Use the centre button to scroll to “Debt” and then press the right-hand button to go through the options. This is where you’ll be able to see your remaining debt and the daily amount you’re repaying.
Elster electricity smart meter
Press the middle button for the menu.
Use the top and bottom buttons to navigate the menu until you see “Prepayment”.
Press the middle button to see options under “Prepayment”.
Scroll to “Debt” and press the middle button.
Use the top and bottom buttons to navigate the “Debt” menu until you’re on the prepayment menu.
Continue to press the middle button to see your remaining debt and the daily amount you’re repaying.
Elster electricity gas meter
Press the right arrow button until you see “supplier information”.
Press the middle button to go to “Prepayment”
Press the right arrow button until you see “Debt Information” screen and press the middle button.
There are 4 options you can navigate through to see your remaining debt and the daily amount you are repaying.
