How to reconnect your Pay As You Go meter if it runs out of credit
You can reconnect your meter once you top up enough to bring your balance above £0. Before you reconnect, please switch off all appliances.
If you have a traditional electricity meter
To switch your power back on, insert your payment key into the meter. Your power will come back on automatically. If it doesn’t or there’s an error message on your meter, please call us on 0330 175 9669. We’re available Monday to Friday, 8am to 8pm, or 9am to 5pm on weekends.
If you have a traditional gas meter
To switch your power back on, insert your payment card into the meter. You’ll be asked to press and release button “A”. This will turn the gas back on.
If you have a smart meter
Here are some step-by-step guides on reconnecting your meter:
How to re-enable the electricity supply on your Aclara SMETS2 meter
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
How to re-enable the gas supply on your Aclara SMETS2 meter
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
How to re-enable the electricity supply on your EDMI meter
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
How to re-enable the gas supply on your EDMI meter
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
How to re-enable the electricity supply on your Elster meter
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
How to re-enable the gas supply on your Elster meter
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
How to re-enable the electricity supply on your Landis & Gyr meter
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
How to re-enable the gas supply on your Landis & Gyr meter
To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your
Explore our meter guides
Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues.
