Pay As You GoHelp with my meter
Meter error codes and what they mean
Electricity meter screen codes:
Error Code begins with “A”, “B”, “C” or “D”
| Fault | Fix |
|---|---|
| A1, A2, A3, A4, A5, A6, A7, A8, A9 | You either need a new key or meter. Please call |
| B1, B2, B3, B4, B5, B6, B7, B8, B9 | You either need a new key or meter. Please call 0330 175 9669 |
| C1 | You need a new meter. Please call 0330 175 9669. |
| C2, C3 | You either need a new key or meter. Please call 0330 175 9669. |
| C4 | Re-insert the key and press the BUDGET button. If the same error occurs, you will need a new key. Please call 0330 175 9669 |
Error Code Begins with "E"
| Fault | Fix |
|---|---|
| E1 | You need a new meter. Please call 0330 175 9669. |
| E2 | You need to top up. If this doesn't work we will need to replace your key for you. Please call 0330 175 9669. |
| E3 | You either need a new key or meter. Please call 0330 175 9669 |
| E4 | Re-insert the key and press the BUDGET button. If the same error occurs, you will need a new key. Please call 0330 175 9669 |
| E5 | Re-insert the key and press the DISPLAY button. If the same error occurs, please call 0330 175 9669 |
| E6 | You need a new meter. Please call 0330 175 9669 |
Error Code is Just a Number
| Fault | Fix |
|---|---|
| 1-4 | You need a new meter. Please call 0330 175 9669 |
| 10 | We need to check your Meter Serial Number and potentially issue you a new key or meter. Please call 0330 175 9669 |
| 12-14 | You either need a new key or meter. Please call 0330 175 9669 |
| 15 | We need to check your Meter Serial Number and potentially issue you a new key or meter. Please call 0330 175 9669 |
| 16-17 | You either need a new key or meter. Please call 0330 175 9669 |
| 19 | We need to check your Meter Serial Number and potentially issue you a new key or meter. Please call 0330 175 9669 as soon as you can |
| 20, 21, 22, 23, 24, 30, 40, 41, 42, 43, 44, 45, 50, 99 | You either need a new key or meter. Please call 0330 175 9669 |
Error Code is a Word
| Fault | Fix |
|---|---|
| No | You either need a new key or meter. Please call 0330 175 9669 |
| Token No | You either need a new key or meter. Please call 0330 175 9669 |
| Key | You need a new meter. Please call 0330 175 9669. |
| Off | You need a new meter. Please call 0330 175 9669 |
| Reset | You need a new meter. Please call 0330 175 9669 |
Faults with No Error Displayed on the meter
| Fault | Fix |
|---|---|
| Keys Not Avaliable at Paypoints | You either need a new key or meter. Please call 0330 175 9669 |
| Jammed Key | You either need a new key or meter. Please call 0330 175 9669 |
| Blank Display | If you are off supply please call 105 to check for power cuts. If there are no power cuts you need a new meter. Please call 0330 175 9669 |
| Buzzing Meter | You need a new meter. Please call 0330 175 9669 |
| Burn marks | You need a new meter. Please call 0330 175 9669 |
| Fishy smell/Black tar leaking | You’ll need to call your Distributor to arrange an engineer visit. |
Gas meter screen codes:
| Fault | Fix |
|---|---|
| Backlight Stuck on | You need a new meter. Please call |
| Battery Fail | You need a new meter. Please call 0330 175 9669. |
| Battery Low/ B1 or B3 Fault | You need a new meter. Please call 0330 175 9669. |
| Blank Screen/Free Vend | You need a new meter. Please call 0330 175 9669. |
| Call Help | You need a new meter. Please call 0330 175 9669. |
| Card Fail (On its own) | You either need a new card or meter. Please call 0330 175 9669. |
| Card Fail (With a Number) | You either need a new card or meter. Please call 0330 175 9669. |
| Card Not accepted | You either need a new card or meter. Please call 0330 175 9669. |
| 5 dashes/M***** | You need a new meter. Please call 0330 175 9669. |
| Continuous Buzzing | You need a new meter. Please call 0330 175 9669 as soon as you can. |
| Credit but no Gas | If the meter is saying “on” you need to check whether your gas appliances are working. If they aren’t you’ll need to call the gas emergency line on |
| Fail message stuck on screen | You need a new meter. Please call 0330 175 9669. |
| Pass/Card Pass | You need a new meter. Please call 0330 175 9669. |
| Please Wait | Remove the card and wait 2-3 minutes. If the message stays you need a new meter. Please call 0330 175 9669. |
| Unresponsive Meter | You either need a new card or meter. Please call 0330 175 9669. |
| Water in Meter | If the meter box is damaged you’ll need to fix this and then we’ll need to replace your meter. Please call 0330 175 9669. |
| Windon/Decom | We need to reset your meter. Please call 0330 175 9669 |
| Software | You need a new meter. Please call 0330 175 9669 |
Explore our meter guides
Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues.
