Pay As You GoHelp with my meterPay As You Go support

If there’s an emergency with your meter

If there’s an emergency with your meter, you can chat with us online. Just click the green chat icon at the bottom right of your screen. Or call us on 0330 175 9669 – we can help.

Opening hours

  • Monday to Friday: 8am to 8pm

  • Weekends: 9am to 5pm

If you’re with Boost

  • Find answers or chat on the Boost website

  • Or call them on 0330 102 7517

Explore our meter guides

Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues. 

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum

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Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.