Pay As You GoHelp with my meter

Do I need a top-up card to top up my smart meter?

No, you don’t. When you set up the top-up app, you’ll be asked to enter the number on your top-up card. This will create a barcode in the app that you can use to top up at a PayPoint.

Explore our meter guides

Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues. 

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum

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Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.