No, you don’t. When you set up the top-up app, you’ll be asked to enter the number on your top-up card. This will create a barcode in the app that you can use to top up at a PayPoint.
Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues.
Can’t find an answer? Try asking our helpful OVO community.