Why is the balance shown on my In-Home Display (IHD) different from my app balance?

There could be a difference in the balance shown on your In-Home Display (IHD) and app, as the app only updates once at midnight. 

If you've used energy or topped up after midnight, your app balance might not update until later. Your IHD usually communicates with your meter through the day, so we’d recommend using it to keep track of your most up-to-date balance.

It might also be that your meter isn’t communicating with us, in which case your balance won't update in the app and you’ll need to get in touch. If you think this is the case, click the green chat icon at the bottom right of your screen or call us on 0330 175 9669 so we can help.