How will I pay my debt back on a smart meter in Pay As You Go mode?

Paying back bill debt or credit we have lent you 

How does it work?

• We’ll agree how you’ll pay back what you owe. 

• We can spread the cost and you won’t need to pay it back in one go. 

• You'll pay back a set amount each day

Once we’ve loaded the debt to your meter, your daily charges will be calculated by:

• The amount of energy you’ve used

• Your daily standing charge

• The daily debt repayment rate

A small part of your energy credit is used for your repayments each day, even if you’re not using any energy. Making regular top-ups helps to cover these repayments and your energy use. 

Download the OVO Energy Top-up app (from Apple App Store or Google Play) and opt into low balance notifications to make sure these repayments are being covered even when you’re away from home.

If you use any emergency credit

You'll need to pay it back in full from your next top-up. So if you can, make sure you buy enough credit to pay back the emergency credit, and still have some left for you to use for energy. If you need to pay this back gradually, get in touch via one of the methods below to discuss spreading the cost of the repayment. 

We’re here to help 

If the repayment rate is ever set too high, please get in touch. You can reach us by clicking the green chat icon at the bottom right of your screen. Or call us on 0330 175 9669. We’ll always find a repayment plan that works for you. Once you've repaid the debt or credit we lent you, your meter will automatically stop taking repayments. You’ll just pay for the energy you use from then on.

Is Pay As You Go still right for you?

If you have a medical issue, have young children living with you, or you need extra practical support managing your energy, Pay As You Go might not be right for you. If so, please get in touch as soon as possible. You can call us on 0330 175 9669. We’re here to help.