Leaving OVO
If you’ve decided to leave OVO, we’ll be sad to see you go. But we’re here to help sort everything as quickly as possible. If you’re moving home soon, or have already moved out, (please follow these steps instead).
What happens when you leave OVO
1. If you’re switching energy supplier, you don’t need to tell us
Your new supplier will contact us directly and send your opening meter reading with them.
2. We’ll close your account
We’ll use the opening meter reading from your new supplier to calculate your final balance, prepare your final statement and close your account.
3. We’ll send your final statement within 6 weeks
We’ll email or post this to you. The statement will show:
your recent energy use
any money left to pay and how to pay it, or
any money we need to refund you (if so, we’ll post a cheque within 10 working days of your final statement)
Once you’ve left OVO, please throw any away top-up keys or cards.
Got other questions?
Our Pay as you Go hub covers everything from help with your meter to payments and topping up. Or head to the Pay As You Go OVO Forum to see what others are asking.
