The OVO Forum: sparking conversations about green energy and greener living

What is the OVO Forum?

This is our online community. It’s a space to ask questions and share knowledge about green energy, and the technology involved in powering everyone’s path to zero. 

You don’t need to be an OVO customer to benefit from the thousands of topics on the Forum. Anyone can contribute to the questions and discussions posted – all watched over by our team of OVO Moderators.

The OVO Forum provides a platform to connect with each other and get answers to specific questions about online accounts and statements, as well as technical knowledge about smart meters, heating systems, and electric vehicles. You don’t need a Forum account to search and find answers, but you’ll need one if you’d like to engage with the community and ask questions.

4 things you can do in the OVO Forum

1) Use the search feature to find an answer in seconds

We’ve made a handy guide on the best way to get a quick answer from the thousands of topics posted on the OVO forum. 

Spoiler alert: the best way is to use our dynamic search bar feature. 

2) Can’t find what you’re looking for? Ask the community

For tailored advice, post your unique topic to the community, or leave a comment on an existing thread.

Top tip: Include lots of detail, and even better, a photo of what you are asking about. This will help community members and moderators give helpful advice the first time around. 

Just remember not to post any personal info – like your account number, email address or date of birth. It’s a public online community, after all! If you’d like more advice or information, check out our quick tour of the OVO Community.  

3) Share your know-how

Green technology and sustainable living can sometimes be complex. But, with firsthand experience, you're in a great position to guide others in making similar choices. Sharing your knowledge is a simple way to inspire sustainable living. A few sentences about your experience could help someone in a similar situation. You might even earn a rank or badge along the way!

What are the OVO Forum ranks and badges?

Forum members earn ranks and badges by helping others and participating. The more you contribute, the higher your rank, showing other members that you're a knowledgeable and reliable source of help.

You begin your time on the forum as a New Member, and after you’ve been involved for a while, your rank will be upgraded to Carbon Cutter, followed by Carbon Catcher. Our Moderators are always on the lookout for those that go above and beyond to help others. If you find yourself in this space, you may receive an invitation to join our highest badge tier of the Plan Zero Heroes. Our higher tier members get access to an exclusive area on the Forum and rewards such as behind the scenes office tours, or calls with stakeholders to learn more about what OVO has to offer. Your ranking will be shown under your forum username on the site. 

Badges, which show your interest or expertise in a specific area, are awarded by us. For example, you might get a badge for electric vehicles. You can gain access to private areas with some of the badges or rankings. Start earning badges to learn more!

Earning badges is part of the fun of participating in the forum, but it's not required. Learn more about how OVO is driving progress to net zero carbon living in Plan Zero. 

4) Take part in research trials

Occasionally we carry out research for upcoming products or services. A great example of this would be Power Move, which started as a closed trial to gather feedback before being opened to all eligible customers. Other trials currently running include our Smart Home Trials and Power Move Flex.  We’ve also held trials with our partners such as Kaluza on the vehicle-to-grid trial. 

The feedback we get from our trials helps us shape the future of our products and helps us engage directly with the members using the technology. We’ve created an area of the forum where members have a space to interact with each other.

The forum's groups area provides a space for members to interact with each other and engage directly with the technology and provide feedback. This feedback helps shape the future of our products.

Most popular articles in the OVO Forum

The topics that come up on the forum are varied and fascinating – we’ve listed below some of our favourite community articles: 

• Confused about your Landis and Gyr (L&G) smart meter model? You’re not alone. Check out Blastoise186’s handy tutorial on the L&G E470 smart meters. 

• You can also read about Peter E’s journey to decarbonisation through his 2 part blog: A new chaos - a greener future

• One of our OVO Community members, Transparent, has posted a useful guide about their experience of getting a SMETS2 smart meter installed. 

• Thinking about getting an Air Source Heat Pump? Check out our Community’s discussion on using an air source heat pump to reduce your carbon footprint. 

Join us online

The OVO Forum community is a friendly and supportive environment where members share their experience and knowledge about greener living. Check it out and start a conversation today.