If you have no electricity, check the following on your meter:
Your isolation switch is in the ‘on’ position.
Your meter ‘wakes up’ when you press B. If not, there may be no incoming supply due to a power cut.
All fuses are in the ‘on’ position. If not, it indicates an appliance on this circuit has tripped it.
If all of the above looks ok yet your whole home is still without power, call us and we’ll look into it.
If you have no gas, check the following on your meter:
All gas appliances have gone off - it might just be the boiler so check the timer or thermostat is on.
Your Emergency Control Valve (ECV) is in line with the pipe and ‘open’.
If your ECV is open and all your appliances are still off supply, call us and we’ll look into it.
If you think there is a power cut or gas emergency, please call 105 for electric or for gas emergencies call 0800 111 999.
You may be entitled to compensation from your network company if your electricity or gas supply goes off. Your network company is not the same as your supplier, although OVO may supply your home, the network company is responsible for getting electric or gas to all the properties in your street. The amount you could get depends on whether the cut was planned, how long it lasted, or if it was the network company’s fault.
You can find your network company through Ofgem’s website. The Powercut 105 website has advice on what to do in a power cut.
