If you’re a Pay as you Go customer, we’re here to help everything go as smoothly as possible with your move. If you pay monthly, find out more about moving here.
What to do and when
If you have a smart meter
1. Tell us you’re moving up to 4 weeks in advance
You can get in touch with us up to 28 days before you move, on the day or shortly afterwards - whatever’s best for you.
Online chat is the quickest way to let us know about your move, or you can call us. So we can help you quickly, please have a few details ready.
We’ll ask you for:
If you’d like to take your OVO plan to your new home, we’ll close this account and create another one at your new address.
2. Take meter readings on the day you move out
Because you have a smart meter, we can automatically take readings on your move-out date. But to be safe, please take a photo or note them down somewhere on the day.
3. We’ll close your account
We’ll sort everything using the details you give us, then email or post you a final energy statement within 6 weeks.
The statement will show:
your recent energy use
any money left to pay and how to pay it, or
any money we need to refund (we’ll post a cheque to your new address, within 10 working days after your final statement
If you have a traditional meter
1. Take meter readings on the day you move out
Take a photo or note them down somewhere safe so you can share them with us later. If you don’t have meter readings, we’ll estimate them for you.
When you leave, please throw away any top-up keys or cards. This stops any future residents using your energy account.
2. Get in touch with us shortly after you move
We know moving is a busy time - so get in touch when you can, via online chat or phone, on the day or afterwards. So we can help you quickly, please have a few details ready.
We’ll ask you for:
If you’d like to take your OVO plan to your new home, we’ll close this account and create another one at your new address.
3. We’ll close your account
We’ll sort everything using the details you give us, then email or post you a final energy statement within 6 weeks.
The statement will show:
your recent energy use
any money left to pay and how to pay it, or
any money we need to refund (we’ll post a cheque to your new address within 10 working days)
Got other questions?
Our Pay as you Go hub covers everything from help with your meter to payments and topping up. Or head to the Pay As You Go OVO Forum to see what others are asking.
