How do I go paperless and manage my OVO bills online?

Going paperless means you’ll avoid a potential £1.50 monthly charge on your energy bill Plus, paperless statements save on trees, postage, and ink.

At the moment, it’s not possible to request this in your online account. Instead, it’s best to reach out to our Support Team who’ll be able to make this change for you.

Simply ask them to swap you to paperless bills, and give them your email address. You’ll also be able to set up your online account, if you haven’t already.

I’m seeing a £1.50 charge on my bill labelled ‘Service Communications - Paper & Post’. What is this charge for and how can I avoid it in the future?

This is the monthly fixed charge for receiving paper statements as detailed in your T&Cs. 

We’re always trying to lower our impact on the environment and drive towards a greener future. You can help us on that mission by giving us your email address and opting in for paperless communications. 

If you’re interested in paperless communications, have any questions, or want to discuss any requirements you may have, or have any questions, reach out to our Support Team who’ll be able to help.

Does this charge apply to everyone who receives paper communications?

If you are on our Priority Services Register, have additional accessibility requirements for your paper bills (such as braille or large print), or we have identified you are in a period of financial hardship, you will be exempt from the charge. If this sounds like you, or you think you have been charged by mistake please contact our Support Team for more information.

The full list of exemptions from the charge is listed below:

• Any customer who is listed on our PSR register

• Any customer who has additional accessibility requirements for their paper bills (braille, large print, black and white print, audio)

• Any customer who has no email address or limited connectivity to the internet

• Any customer who is over the age of 85

• Any customer who requires paper format bills in order to pay (ie GIRO)

• Any customer who we identify is going through financial hardship

• Customers who have a Pay-As-You-Go meter

The safest way to ensure that you will never be charged for paper and postage is to go Paperless and receive your bills or statements directly to your Email inbox. Reach out to our Support Team who’ll be able to help.