How do I go paperless and manage my OVO bills online?

Going paperless means you’ll avoid a potential £1.50 monthly charge on your energy bill Plus, paperless statements save on trees, postage, and ink.

At the moment, it’s not possible to request this in your online account. Instead, it’s best to reach out to our Support Team who’ll be able to make this change for you.

Simply ask them to swap you to paperless bills, and give them your email address. You’ll also be able to set up your online account, if you haven’t already.

I’m seeing a £1.50 charge on my bill labelled ‘Service Communications - Paper & Post’. What is this charge for and how can I avoid it in the future?

This is the monthly fixed charge for receiving paper statements as detailed in your T&Cs. 

We’re always trying to lower our impact on the environment and drive towards a greener future. You can help us on that mission by giving us your email address and opting in for paperless communications. 

If you’re interested in paperless communications, have any questions, or want to discuss any requirements you may have, or have any questions, reach out to our Support Team who’ll be able to help.