What to do about your energy supply when you’re moving out

If you’re an OVO member and moving out in the next 28 days, just log in to your OVO account. There you can tell us you’re moving. Easy! We’ll sort everything out after that. 

We’ll close your energy account and we won’t charge you any exit fees.

What you'll need to tell us:

• The date you moved, or will move out of your home

• Your new address or forwarding details

We'll take a reading automatically on the day you’re moving out, if you have a communicating smart meter in your home. If you don't have this, you'll have to send us a reading. We’ll send your final bill within 4 weeks. We’ll also cancel your Direct Debit and refund any credit on your OVO account to your bank account within 7 days of getting your final bill.

If OVO are already supplying your new home, it’s super simple to get set up. Just head to our home move page. You’ll need to tell us:

• The date you moved in

• The meter readings from when you moved in (if possible)

• Your full name

• Your date of birth

• The full address and postcode of your new home

• Your phone number (either mobile or landline)

• Your email address

• Your Direct Debit details

You can’t take your current OVO plan to your new home – even if you’re on a fixed plan. To rejoin OVO, just sign up for a new energy account for your new home as soon as you’re able. You can choose from any of our current energy plans.

Your current OVO plan only applies to your present address – which means you need to close your OVO account and re-apply to join us at your new address. That’s still the case if we already supply your new home. You’ll still need to cancel your current OVO contract and set up a new one. 

The simple answer is no. Your smart meter should stay put, at your old home. You’ll either find that your new home already has one, or we can install one for free. You may also have an In-Home Display (the small screen that shows your energy use). This is linked to your smart meter, and it won't work if you take it with you – so leave it for the next owner or tenant. Your new home’s smart meter should have an IHD – so you’ll find it when you move in.

If you’re moving house, please leave your IHD at your old home, so the person moving in can use it. Your IHD only works with the smart meter at your old home, so it won’t work if you remove it. Just leave it somewhere easy to find for whoever’s moving in.

If your new property is already supplied by OVO, we'll have you covered from day 1. Please get in touch to let us know you have moved in so that we can set you up with an account. If your new home is not supplied by OVO and you've begun switching to us, your current supply will continue uninterrupted. We’ll start supplying you around 5 days after your move in. Your welcome letter or email will let you know the exact date. Just occasionally, we may run into unexpected problems and have to change the start date. If so, we’ll let you know right away and keep you posted about any new dates. You can also track your switch in your online account.

Yes. The previous company will still be supplying energy. 

About 6 weeks after we’ve taken over your energy supply, the old supplier will send you a bill. It’s based on the final meter readings you’ve sent them. They’ll tell you how you can pay it. You’ll get your first OVO bill around 6 weeks after we start supplying your energy.

Read our guide on how to find out who supplies your energy in your new home.

Get set up with OVO at your new home! See if you can save money on your energy bills, and cut your carbon footprint, too. 

Remember, at OVO, we use green energy and tech to help you cut waste, reduce your bills, and live a lower-carbon life.

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If you need a hand, don’t hesitate to get in touch. There’s more help available in the OVO Forum. And if you don't find the answers you need, feel free to ask a question. One of our forum members will be happy to help!