Power your Mitsubishi Electric heat pump for less.
Switch to OVO to power your heat pump for 15p per kWh
Introducing Heat Pump Plus, now compatible with your connected Mitsubishi Electric Ecodan heat pump.1 It could save you an average of £256 every year on heating bills versus your standard variable tariff.2
We’ve reached capacity for Heat Pump Plus
We’ve reached capacity for Heat Pump Plus with Mitsubishi Electric Ecodan heat pumps for now. Register your interest and we’ll let you know when we are accepting new customers again.3
We’ve teamed up with Mitsubishi Electric
We want to offer heat pump owners the best rates, as a reward for switching to lower carbon heating. That’s why we’ve partnered with Mitsubishi Electric. By pairing their heat pump technology with smart controls, they help make Heat Pump Plus possible.
We’ve teamed up with Mitsubishi Electric
We want to offer heat pump owners the best rates, as a reward for switching to lower carbon heating. That’s why we’ve partnered with Mitsubishi Electric. By pairing their heat pump technology with smart controls, they help make Heat Pump Plus possible.
Why choose OVO?
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How to save an average of £256 a year
With Heat Pump Plus, you'll pay the lower rate of 15p per kWh for the electricity your heat pump uses. And your standard electricity rate for the rest of your home.
First, we'll charge all of your electricity use at the rate in your energy plan. Then, once we know how much electricity was used by the heat pump, we’ll credit back the difference the next month.
How to save an average of £256 a year
With Heat Pump Plus, you'll pay the lower rate of 15p per kWh for the electricity your heat pump uses. And your standard electricity rate for the rest of your home.
First, we'll charge all of your electricity use at the rate in your energy plan. Then, once we know how much electricity was used by the heat pump, we’ll credit back the difference the next month.
Register for Heat Pump Plus
Heat Pump Plus with Mitsubishi Electric Ecodan heat pumps is full for now. Register your interest and we’ll let you know when we’re accepting new customers again. Here’s what you need to be eligible:
- An energy account with OVO. Not with OVO? Get a quote in just 2 minutes.
- Have a Mitsubishi Electric Ecodan heat pump from 2015 onwards connected to a MELCloud account with a wifi control adapter.
- A smart meter that sends half-hourly readings. If you don’t have one, you can have it installed through OVO at no extra cost.
Register for Heat Pump Plus
Heat Pump Plus with Mitsubishi Electric Ecodan heat pumps is full for now. Register your interest and we’ll let you know when we’re accepting new customers again. Here’s what you need to be eligible:
- An energy account with OVO. Not with OVO? Get a quote in just 2 minutes.
- Have a Mitsubishi Electric Ecodan heat pump from 2015 onwards connected to a MELCloud account with a wifi control adapter.
- A smart meter that sends half-hourly readings. If you don’t have one, you can have it installed through OVO at no extra cost.
Check you're eligible
You can check if you're eligible here. If you're not, you can register your interest and we'll let you know when your set up is compatible.
Heat Pump questions and answers
Eligibility
You need to:
- Be a current OVO customer.
- Have a Mitsubishi Electric Ecodan heat pump from 2015 onwards connected to a MELCloud account with a wifi control adapter. This lets us make sure the heat pump is connected to the internet, so data can be sent back to Mitsubishi Electric and OVO.
- Have a smart meter that sends half-hourly readings to OVO.
Please note that the benefit is capped at 6,000 kWh a year. Check our T&Cs to see the eligibility criteria in full.
You can get Heat Pump Plus on any tariff, as long as you’re an OVO customer.
We’re proud to offer great value for heat pump customers. But our products might change in line with the energy market – or as we learn more about what our customers need and how they’re using their heat pumps.
Right now, there’s no planned end date for Heat Pump Plus. But we'll let you know in advance if the rate or add-on changes, and we'll tell you what your options are. You can find out more information in our T&Cs.
There are currently no restrictions on customers with Charge Anytime, solar or battery SEG.
Yes, you can email us at [email protected]. We'd love to hear your thoughts.
Setting up your heat pump
If you don’t have a wifi control adapter already, Mitsubishi Electric can install one for you for a cost. You can contact them on 0161 866 6064 to find out more.
Mitsubishi Electric MELCloud allows you to control your Mitsubishi Electric Ecodan heat pump via the internet. You can find out more about installing the app and connecting it to your heat pump here.
If you have an issue with your heat pump installation, we recommend contacting your installer directly so they can help you. you can email [email protected]. You can also call the Mitsubishi Electric Home Helpline on 0161 866 6064.
Your MAC and ID numbers are found on the back of your Wi-Fi interface. Your Wi-Fi interface will likely be attached to, or within a couple of steps of, your hot water cylinder. This video can help you: https://www.youtube.com/watch?v=vgFOeH2_WQw.
Receiving credit
We add credit for Heat Pump Plus to your account in the first 7 working days of each month. It’ll also appear on your monthly OVO bill under Heat Pump Plus Credit.
With Heat Pump Plus, all electricity you use will first be charged at the normal unit rate you pay on your OVO plan.
At the end of the month, we work out how much energy you’ve used to power your heat pump. We’ll use this info to credit your energy account in the first 7 working days of the following month. This means your electricity rate to power your heat pump reflects the 15p per kWh rate for Heat Pump Plus.
For example:
- The Heat Pump Plus rate is 15p per kWh. And let’s say your standard electricity rate is 28p per kWh.
- We’ll credit you 13p (the difference between the Heat Pump Plus rate and your standard electricity rate) for each kWh you’ve used to power your heat pump.
And that means, if you use 300kWh powering your heat pump, you’ll get £39 in credit back on your bill.
Important to know
For full details about Heat Pump Plus, read through our terms and conditions.
1 Compatible with Mitsubishi Electric Ecodan heat pumps from 2015 onwards connected to a Mitsubishi Electric MELCloud account. This lets us make sure the heat pump is connected to the internet, so data can be sent back to Mitsubishi Electric and OVO.
2 Actual sum is £256.99. When you add Heat Pump Plus to your plan, your home energy rate will stay the same, but the energy consumed by your heat pump will be charged at an effective rate of 15p per kWh (thanks to payment of your Heat Pump Plus credit). The £256 saving is based on an air source heat pump with a UK average Seasonal Coefficient of Performance (or efficiency rating) of 2.8 and an annual consumption of 2609 kWh with the Heat Pump Plus add-on compared to OVO's average SVT rate of 24.85 per kWh. Actual savings will vary depending on your heat pump usage, efficiency rating and the cost per kWh of your standard home energy tariff.
3 Heat Pump Plus is a new product, and we're currently trialling compatibility with different manufacturers. We’ve reached capacity for customers with Mitsubishi Electric Ecodan heat pumps. This is so we can review this add-on, and make improvements. Please see terms and conditions for more information.