A smart meter could help you save energy and money by showing your usage in real time. They also send your meter readings automatically, which lets us measure your energy usage exactly. That means your bill is more accurate. They could unlock a range of offers for you too.
What is a smart meter?
A smart meter is a digital gas or electricity meter. When used with an In-Home Display, it shows how much energy your home is using, and what it’s costing you, in real time. You can also see where you use the most energy, helping you make usage choices that could reduce the UK's collective carbon footprint, and the planet’s too. It automatically sends us your meter readings, so you won’t have to send us manual readings.
Smart meterbenefits
Save energy and get rewards
3 out of 4 people say they’re more aware of their energy use now they have a smart meter1. It could help you make smarter energy choices and cut costs. Plus, you could unlock rewards with Power Move2 and Beyond3.
Get more accurate bills
Your smart meter sends us readings automatically, on a half-hourly, daily or in some cases monthly basis. If you choose either half-hourly or daily readings, you can say goodbye to estimated bills and only pay for the energy you use.
Keep track with the OVO app
Managing your energy is easy with the OVO app. It shows you just how much you’ve used and what the cost is. You can even see where your home is using the most energy.
Answers to yoursmart meter questions
How do I book an appointment?
If you’re an OVO customer, you can book a smart meter appointment online, or call 0345 072 9475. Not yet an OVO customer? Join us today to get started.
Will I have to pay to have a smart meter installed?
Your meter and installation won’t cost you anything extra. You just need to book an appointment at a time that suits you. We’ll take care of everything else.
What if my home has a poor mobile signal?
Some areas rely on long wave radio and others on a mobile network. So, even if you live in an area with poor mobile reception, the latest type of smart meter could still work in your home.
What the engineer willinstall
An In-Home Display (IHD)
A portable digital device that’s connected to your smart meter. It shows your energy use in real time, and how much it’s costing in £ and p.
4 steps of installation
1
Book your appointment
Online, or call on 0345 072 9475.
2
Our engineer will install your meter
And show you how it works – plus give you some energy-saving tips.
3
You'll be connected
We’ll connect your smart meter to the network, and to your account.
Start saving
Take control of your energy usage – enjoy more perks with Beyond.
Save money or go greener?Choose both with Beyond
Beyond helps you save money and bank rewards for a greener tomorrow.
Start saving today
Beyond is a new kind of energy savings account. It unlocks discounts and ways to save. Find out where your home uses energy, and how you can use less. Earn prize draw entries to win energy credit with Power Move. Plus, access discounts to help you go greener.
Terms and eligibility apply.
Frequently asked questions
Generally, no. But the industry is now only making smart meters, so there is limited availability of older meter types. Some customers with an RTS (Radio Teleswitch Service) meter will need to have a smart meter installed before June 2025. Or they could lose their heating and hot water controls. If you’re an RTS customer, we’ll contact you soon to arrange a replacement meter.
Smart meters help to reduce our carbon emissions as a nation. They help to create a smart energy system which allows us to better match supply with demand, and integrate more renewable energy sources such as wind and solar into the system. These forms of generating energy create less air pollution and emit significantly less carbon into the atmosphere.
They’re for both. So, if we supply both fuels to your property, we’ll replace both meters – usually on the same visit, to make things as easy as possible. You'll only need one In-Home Display to view both your gas and electricity use. If we only supply one fuel, then we'll still install a smart meter for that one supply. You'll need to speak to the other supplier to get the second smart meter installed.
Smart meters can't collect personal information like your name, address, or bank account details. Your meter can only collect meter readings, supply numbers and the meter serial number, which are protected by strict UK and EU product safety laws. Visit our Privacy Policy to see how we use smart data.
Yes, as long as you’re the one paying the bills. It’s a good idea to let your landlord know before going ahead with installation. See our renter’s guide to smart meters for more information.
Smart meters give you more control over your energy use in several ways. They provide accurate readings, so you only pay for what you use. You can also keep an eye on your home’s energy use via your In-Home Display and the OVO app. This lets you track your costs and understand where you’re using the most energy. These insights can help you see where you could make changes to your energy use.
From 2022 energy suppliers were targeted by the UK government to install a specific amount of smart meters each year.This year’s target for OVO is to install 707,954 smart meters, broken down as:
Domestic credit smart meters:
Gas: 259,673
Electric: 260,085
Total: 519,758
Domestic PAYG smart meters:
Gas: 106,064
Electric: 82,132
Total: 188,196
Targets:
1. Domestic credit smart meters
2024 | 2023 | 2022 | |
Gas | 201,767 | 231,562 | 243,473 |
Electricity | 225,522 | 283,642 | 311,710 |
Total | 427,289 | 515,204 | 555,183 |
2. Domestic PAYG smart meters
2024 | 2023 | 2022 | |
Gas | 50,442 | 40,864 | 33,637 |
Electricity | 56,381 | 50,054 | 48,481 |
Total | 106,823 | 90,918 | 82,118 |
Installations:
1. Domestic credit smart meters
2024 | 2023 | 2022 | |
Gas | 70,133 | 102,891 | 127,814 |
Electricity | 131,145 | 171,600 | 209,858 |
Total | 201,278 | 274,491 | 337,672 |
2. Domestic PAYG smart meters
2024 | 2023 | 2022 | |
Gas | 28,613 | 24,531 | 28,644 |
Electricity | 41,751 | 34,766 | 40,463 |
Total | 70,364 | 59,297 | 69,107 |
Important to know
Terms and eligibility apply. See here.
Terms and eligibility apply. See full Beyond terms and all Beyond offer terms. All offers are subject to availability and OVO reserves the right to replace or amend the range and value of available offers at any time.