OVO's Extra Support

OVO Extra Support is here to help our customers who need some additional help to manage and pay for their energy. Whether you've had a change in your circumstances or an ongoing need, we are here to help wherever we can.

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Am Ieligible?

If you think you’ll struggle to pay your bills and you’re an OVO customer, then you might be eligible. It doesn’t take long to apply for support and you’ll get your answer right away.

When you apply for support, things like household income, any disposable income, and medical needs will be taken into account – to help prioritise those who need help most.

We won’t be able to offer everything to everyone – but we’re hoping to help as many people as possible. Our specialist teams will be available to speak to any of our customers who are worried about energy costs.

Check Eligibility

How we canhelp

Energy Saving Support

From free home efficiency kits, to heated throws, we can help to give you tailored advice and support as well as funding options to help reduce your energy costs ongoing.

Direct Financial Support

Eligible customers may qualify for direct financial support towards their energy bill or to support existing energy debt and specialist debt and benefits advice to maximise your income.

Check Eligibility

Other ways we canhelp

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Payment Support

If you are struggling to pay for energy we can provide options to support, from Direct Debit reductions, emergency credit top ups and debt repayment support, to flexible, extended repayment plans to find a way that can work for you.

View payment support
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Priority Services

Let us know if you have any additional needs or circumstances that may impact how you manage your energy. We can add you to our Priority Service Register (PSR) to help make your life easier with our specialist service support options.

Apply for priority services
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Energy efficiency upgrades

If you’re eligible, you could get a wide range of energy-saving measures installed through ECO4 – from loft insulation to a new boiler, or even high-end tech like heat pumps. You could get a whole package installed, all for free.

View upgrades
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Warm Home Discount

The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with energy costs.

Find out if you qualify

Further information andsupport

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Financial support

We can share the help that’s available from us, and make sure you’re getting any government support you’re entitled to. We’ve helped thousands of people in similar situations, and we can support you too.

View Financial support (opens in new window)

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Visit our Help Centre

We have a wide range of helpful articles on our Help Centre. Find information about extra financial support. Find out about payment plans, government schemes like Warm Home Discount, and more.

View Visit our Help Centre (opens in new window)

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Additional Support

National Support Network’s “Support Hub” is a free online portal that helps you find and connect with support services and resources for any problem, any time. Find helplines, apps and support groups, all in one place.

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Ask ourcommunity

Get first-hand experience and advice from our community on OVO's Forum. Explore helpful forums on financial support and ask your questions to our community.

Visit our forum