Heat Pump Plus Just in Time Notice
A bit more about how we’ll use your personal data for the Heat Pump Plus Trial for Mitsubishi Electric Heat Pumps
The scope of this notice
This notice sets out how OVO (see the section “we and us”) will process your personal data for the Heat Pump Plus trial for heat pumps manufactured by Mitsubishi Electric Europe B.V. (UK Branch) (“Mitsubishi Electric”) (the “Trial”).
This notice is supplementary to and should be read with the OVO Privacy Policy, which provides more detail on how OVO processes your personal data and your rights in relation to your personal data.
Please note that the Heat Pump Plus service is delivered solely by OVO. Except as set out at the Section titled “Mitsubishi Electric, the manufacturer of your heat pump”, this notice does not cover Mitsubishi Electric’s processing of your personal data, for which you should refer to the Mitsubishi Electric MEU Customer Privacy Policy.
What data will we be collecting and how will we use it?
We’ll be collecting your name, post code, phone number and email address and WiFi MAC (Media Access Control) and identification (ID) numbers during the customer journey flow.
We will provide your WiFi MAC and ID numbers to Mitsubishi Electric for the purposes of identifying your Mitsubishi Electric MELCloud account and confirming that it is active and associated with an eligible Mitsubishi Electric heat pump (“Identification Data”). This will confirm that you are therefore able to participate in the Trial.
Once Mitsubishi Electric has confirmed your eligibility and we have onboarded you to the Trial, each month Mitsubishi Electric will provide to us the energy consumption data of your Heat Pump (measured in kWh) as estimated by your Mitsubishi Electric MELCloud account (“Consumption Data”).
We will use this personal data to calculate and pay you your bill credit in accordance with the Heat Pump Plus Terms.
We will only request your Consumption Data where you have agreed to it through our Heat Pump Plus customer journey flow.
Please also see our Privacy Policy for how we process your personal data in relation to the services we provide to you as an OVO customer.
What is our lawful basis for processing your personal data?
Our lawful basis for processing your personal data is Article 6.1(b) of the UK General Data Protection Regulation as the processing of your personal data is necessary for us to perform the contract we have with you (the Heat Pump Plus Terms) to provide you with the Trial, and to take the necessary steps prior to entering into that contract to confirm your eligibility and subscribe you to the trial.
Mitsubishi Electric, the manufacturer of your heat pump
OVO need to provide your Identification Data to Mitsubishi Electric (as a “controller” of that data) to identify your MELCloud account and Mitsubishi Electric heat pump and confirm your eligibility for the Trial. Once OVO have subscribed you to the Trial, then Mitsubishi Electric provide your Consumption Data to OVO each month. (Each as set out at the section “What data will we be collecting and how will we use it?” above).
To receive and provide OVO with your personal data, Mitsubishi Electric rely on the same lawful basis as OVO, that it is necessary for OVO to perform their contract with you, being to deliver the Trial under the Heat Pump Plus Terms, and to take the necessary steps prior to entering into that contract to confirm your eligibility and subscribe you to the Trial.
How Mitsubishi Electric processes your personal data, along with your rights in relation to it and how you can exercise them, are described in the Mitsubishi Electric MEU Customer Privacy Policy.
Please note that to deliver your existing MELCloud service, Mitsubishi Electric already holds and processes your Identification Data and Consumption Data.
All references to Mitsubishi Electric are to Mitsubishi Electric Europe B.V. (UK Branch) a company registered in the Netherlands and operating through its branch registered in England (Company No. FC019156, Branch No. BR003391) and whose UK address is at Travellers Lane, Hatfield, Hertfordshire, AL10 8XB, United Kingdom.
If you no longer want your data to be shared
If you no longer want your Consumption Data to be shared with us you can contact [email protected]. Please note that if you do this you will no longer be able to participate in the Trial.
If you want us to delete your data
You can request that we delete the personal data we process about you at any time by contacting [email protected]. We may not be able to delete all of your data in relation to the project as it’s required to be kept for auditing purposes.
“We” and “us”
In this Notice ‘we’, ‘us’ is OVO Energy Limited incorporated and registered in England and Wales with company number 06890795 whose registered office is at 1 Rivergate, Temple Quay, Bristol BS1 6ED.